Managed IT Services
Gain an edge with our premier managed IT services powered by enterprise-grade tools, monitored by highly skilled experts, and coupled with world-class 24/7 IT management services and end-user support.
Network Maintenance
Leave the task of maintaining your computer systems to us. We conduct equipment testing, export and archive vital data, and schedule automatic upgrades to optimize system performance. Our comprehensive maintenance services cover all aspects, ensuring your systems are functioning at their best 24/7, year-round.
Hosted Services- Email
Get secure and centrally maintained email and data storage with our hosted Microsoft Exchange solution. Benefit from mobile device syncing for secure email access, backed by 24/7 support and an impressive 99.99% uptime guarantee. Our hosted email stands out, offering exceptional service and support as a top-tier reseller of reliable and trusted solutions.
Mobile Devices
Mobile Technology is not just limited to cell phones; we now have a wide range of devices like tablets that keep us connected on-the-go. However, with new devices come new challenges and the need for seamless synchronization of email, contacts, and calendars. We specialize in troubleshooting mobile device issues and handling all configurations for you. Trust us to simplify your mobile technology experience.
LAN (Local Area Network) Support
Chris Gomar ITs' LAN support encompasses all devices and software connected to your business network, ranging from PCs to smartphones, including both local applications like Microsoft Office and internet-based applications. We deliver the essential support to ensure your network remains robust and operational.
Hosted Services - Online Backup
Protect your valuable data from unexpected events like system failures or physical disasters with our hosted online backup solution. We securely encrypt and store your data in off-site facilities, ensuring its safety and availability. Our team takes care of monitoring, maintaining, and regularly testing the backup solution, so you can have peace of mind knowing that your data is always protected and accessible when you need it.
24x7 365 Monitoring
Guarantee uninterrupted operations and system reliability with our 24/7 monitoring services. Our vigilant team detects and swiftly addresses potential disruptions, ensuring continuous and reliable infrastructure performance for your peace of mind.
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Vendor Coordination
Allow us to manage vendor interactions, freeing up your time to focus on core business functions. With our expertise in vendor relations, we extend beyond IT coordination to efficiently manage non-IT vendor relationships, ensuring a seamless experience. We prioritize your best interests and are dedicated to enhancing your business growth through IT Equity®. Trust us for efficient and effective vendor management.
Managed IT Service Provider FAQS
What are managed services in IT?
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Managed services in IT refer to the practice of outsourcing specific IT functions and responsibilities to a third-party provider called a Managed Services Provider (MSP). These providers offer a comprehensive range of IT services that are designed to proactively manage, monitor, and support an organization's IT infrastructure and systems. By leveraging remote monitoring tools, proactive maintenance, and round-the-clock support, MSPs ensure that businesses have reliable and secure IT operations without the need for an in-house IT team.
Managed IT services encompass various aspects of IT management, including network monitoring, cybersecurity, data backup and recovery, software updates, and technical support. MSPs take a proactive approach to identify and address potential issues before they turn into major problems, minimizing downtime and optimizing system performance. This allows businesses to focus on their core competencies while leaving the IT management to the experts.
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What do managed IT services include?
Managed IT services cover a wide range of services and support to meet the unique needs of each organization. Some of the key components typically included in managed IT services are:
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24/7 Monitoring and Support
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One of the primary benefits of managed IT services is the continuous monitoring and support provided by MSPs. They use advanced monitoring tools and technologies to keep a close eye on your network, servers, and devices, detecting any potential issues or security threats in real-time. This proactive monitoring allows MSPs to identify and resolve problems before they impact your business operations.
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Help Desk Support
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Managed IT services often include a dedicated help desk support team that is available 24/7 to address any IT-related issues or concerns. Whether it's a simple password reset or a complex technical problem, users can reach out to the help desk for prompt assistance. The help desk team can provide remote support, guiding users through troubleshooting steps or, if necessary, dispatching on-site technicians.
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Network Security and Cybersecurity
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Cybersecurity is a top priority for businesses in the digital age, and managed IT services play a crucial role in protecting organizations from evolving cyber threats. MSPs implement robust security measures to safeguard networks, systems, and data from unauthorized access, malware, ransomware, and other cyberattacks. They continuously monitor and update security protocols, perform vulnerability assessments, and provide proactive threat detection and response to minimize the risk of security breaches.
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Data Backup and Disaster Recovery
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Data loss can have severe consequences for businesses, ranging from financial losses to reputational damage. Managed IT services include data backup and disaster recovery solutions to ensure that critical business data is securely backed up and can be quickly restored in the event of data loss or system failure. MSPs design and implement backup strategies and recovery plans tailored to the specific needs of your organization, providing peace of mind and minimizing the risk of data loss.
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IT Consulting and Strategy
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MSPs bring valuable expertise and industry knowledge to the table, acting as trusted advisors for IT strategy and decision-making. They work closely with businesses to understand their goals, challenges, and technology requirements, providing strategic guidance on IT infrastructure, software applications, and digital transformation initiatives. Managed IT services providers help organizations align their technology investments with their business objectives and stay ahead of technological advancements.
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Software and Patch Management
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Keeping software applications up to date with the latest security patches is essential for maintaining a secure IT environment. Managed IT services include software and patch management, ensuring that all software applications across your organization are regularly updated with the latest patches and security updates. This proactive approach minimizes vulnerabilities and reduces the risk of exploitation by cybercriminals.
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Infrastructure Management
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Managing complex IT infrastructure can be time-consuming and resource-intensive for businesses. Managed IT services providers take care of infrastructure management, including server maintenance, network configuration, hardware upgrades, and cloud management. They ensure that your infrastructure is optimized for performance, scalability, and reliability, allowing your organization to focus on core business operations.
These are just a few examples of the many services and support offered by managed IT services providers. The specific services included in a managed IT services package can vary depending on your organization's needs and the MSP you choose to partner with.
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Who is a good fit for managed IT services?
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Managed IT services are suitable for businesses of all sizes and industries. Whether you're a small startup, a mid-sized company, or a large enterprise, managed IT services can provide significant value and support. Here are a few scenarios where businesses can benefit from managed IT services:
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Small to Medium-Sized Businesses (SMBs)
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For SMBs, managed IT services offer a cost-effective solution to access comprehensive IT support without the need for a large in-house IT team. The expertise and resources provided by MSPs enable SMBs to compete with larger organizations by leveraging advanced technologies, robust security measures, and reliable IT infrastructure.
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Large Enterprises
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Even large enterprises with extensive internal IT departments can benefit from managed IT services. MSPs can complement and augment existing IT teams, providing specialized expertise, scalability, and additional support during peak periods or for specific projects. This allows internal IT teams to focus on strategic initiatives while leaving day-to-day IT management to the MSP.
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Organizations with Compliance Requirements
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Companies operating in highly regulated industries, such as healthcare, finance, or legal, often have strict compliance requirements to meet. Managed IT services providers can help ensure that your IT infrastructure and processes align with industry regulations and standards. They can implement security measures, perform regular audits, and provide documentation to demonstrate compliance, reducing the risk of penalties and reputational damage.
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Businesses with Limited IT Resources
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Some organizations may have limited IT resources or lack the expertise to manage complex IT systems effectively. Managed IT services offer a comprehensive solution, providing access to a team of IT professionals with diverse skills and experience. This allows businesses to leverage the expertise of MSPs to optimize their IT infrastructure, improve security, and enhance overall operations.